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Terms & Conditions

1. Application

  • These Terms and Conditions will apply to the purchase of the goods by you (the Customer). We are Heritage Studios Ltd (the Company) registered in England and Wales under number5298514whose registered office is at Unit 1 Easting Close, Worthing, West Sussex, BN14 8HQ.
  • These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.

2. Interpretation

  • Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.
  • Contract means the legally binding agreement between you and us for the sale and purchase of the Goods.
  • Delivery Location means the Customer's premises or other location where the Goods are to be supplied, as set out in the Order.
  • Goods means any goods that we supply to you, of the number and description as set out in the Order.
  • Order means the Customer's order for the Goods from the Supplier as set out in the Customer's order or in the Customer's written acceptance of the Supplier's quotation.

3. Goods

  • The description of the Goods as set out in our website, catalogues, brochures, or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.
  • In the case of Goods made to your special requirements, it is the Customer's responsibility to ensure that any supplied print files and information you provide are correct and accurate.
  • The Customer will provide 'print ready artwork' in accordance with the artwork requirements supplied from the Company. Where the Customer does not do this the Company reserves the right to charge the Customer for Pre Press time to convert the artwork into 'print ready artwork'.

4. Basis of Sale

  • The description of the Goods on our website, in catalogues, brochures, or other forms of advertisement does not constitute a contractual offer to sell the Goods.
  • When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
  • A Contract will be formed for the Goods ordered only upon the Supplier sending an email to the Customer saying that the Order has been accepted or if earlier, the Supplier's delivery of the Goods to the Customer.
  • Any quotation is valid for a maximum period of 30 days from its date unless we expressly withdraw it at an earlier time.
  • No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

5. Price and Payment

  • The total price for the Goods along with any additional delivery or other charges are payable at the amount set out in our current pricing on the date the Order is accepted or such other price as we may agree in writing.
  • Prices and charges include VAT where applicable at the time of the Order.
  • Payment for Goods must be made in advance; at the point of ordering online or when accepting a quote. You must pay in cash or by submitting your credit or debit card details with your Order and we take payment immediately or otherwise before delivery of the Goods.

6. Delivery

  • We will deliver the Goods to the Delivery Location within the agreed time period, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  • In the vast majority of cases, our turnaround time is 3-4 working days. Our turnaround time begins when order details, payment and artwork are confirmed and received. Please note that some materials and products require a longer turnaround time. Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible.
  • In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    • we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on time was essential; or
    • after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and we have not delivered within that period.
  • If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
  • If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.
  • If any Goods are delivered from a commercial unit you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
  • We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
  • You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  • If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
  • If in the Customer's reasonable opinion the Goods are not in accordance with the Agreement the Customer must reject them by notice in writing within 5 working days of delivery stating in what respect they believe the Goods are deficient ("Rejection Notice"). Alternatively the Customer shall accept them ("Acceptance"). Any delivery sent by the Company to the Customer via courier should be signed for as 'unchecked' or 'damaged'. Failure to do so will prevent the Company from making a claim against the courier and the Company will deem that the goods have been accepted by the Buyer.

7. Risk and Title

  • Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.
  • You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

8. Withdrawal and cancellation

  • You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  • If you wish to cancel the order this must be done before the order has been put into production otherwise you will be liable for the full cost of the product. Goods are not sold on a sale or return basis. This does not affect your rights when the reason for the cancellation is any defective Goods, then we will refund to you the price for those Goods, but we can retain any separate delivery charge.
  • Damages and shortages must be advised within 5 days of receipt.

9. Conformity

  • We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.
  • Upon delivery, the Goods will:
    • be of satisfactory quality
    • be reasonably fit for any particular purpose for which you bought the Goods and be fit for any purpose held out by us or as set out in the Contract; and
    • conform to their description.
  • It is not a failure to conform if the failure has its origin in your supplied print files and given information.

10. Privacy

  • Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  • These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found here.
  • For the purposes of these Terms and Conditions:
    • 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
    • 'GDPR' means the UK General Data Protection Regulation.
    • 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
  • We are a Data Controller of the Personal Data we Process in providing the Goods to you.
  • Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • we will only Process Personal Data for the purposes identified;
    • we will respect your rights in relation to your Personal Data; and
    • we will implement technical and organisational measures to ensure your Personal Data is secure.

11. Excluding liability

  • The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession).

12. Governing law, jurisdiction and complaints

  • The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  • Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  • We try to avoid any dispute, so we deal with complaints as follows: if a dispute occurs customers should contact us directly. We will aim to respond with an appropriate solution within 5 days.